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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first step you should take is to press the Help button, which is present on each page. A popup will appear. It comprises comprehensive info about all the actions that you can carry out on the page in question. Each context menu appears on the very same page so that you can quickly return to your work.

Video Tutorials

We have a vast selection of how-to video clips explaining how to use our web hosting Control Panel. They're created for those of you who would like to see how things are getting done rather than just reading articles. In this way, everyone can quickly find their way around our web hosting Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't find the solution you are looking for, take a peek at our extensive FAQ database, which comprises questions asked by real individuals and provides real solutions. We regulary update our Frequently Asked Questions database with new questions & answers so as to embrace all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't discover the answer you need in the Frequently Asked Questions section either, we have a fantastic team of client support engineers available 24/7/365 and ready to help you with any query. Each trouble ticket you submit will be answered in less than 60 minutes (the average ticket response time being just 20 minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 217131

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com